Fear Rules Us Still
Thursday, March 12th, 2009A cop comes to your house. “We need you downtown, now.” And you’re expected to drop everything… even though you have no legal obligation to do so. Authority says to comply.
“Yes, you can afford this mortgage… and we can always refinance in a couple of years…” Expert authority speaks and too damned many people listened. (Someone – a lot of someones need to go to jail for that one.)
Too many people are conditioned to react to authority by cowering to demands, even if they border on or exceed the ridiculous.
“RESPOND TO THIS EMAIL OR YOUR PAYPAL ACCOUNT WILL BE CLOSED.”
“IF YOU DON’T ANSWER THIS RIGHT AWAY YOUR BANK ACCOUNT WILL BE SEIZED.”
The sheep or lemming mentality – whatever you call it, is responsible for the astounding findings that 23% of corporate workers will fall to spear phishing attacks. So, I, as the bad guy, target “YourBank.Com” with 20,000 workers. Statistically, 4,600 of them will fall for my scam.
They might provide personal data; they might respond to the e-mail or click through to the hostile web site.
Worse, they will <Click> on some unknown “REPLY URGENTLY” link and download and install a hunk of nasty software that becomes the beachhead for a massive data breach.
The Intrepidus Group’s study showed a few things quite clearly:
- Intimidation and authority in e-mails work. 23% positive response is insanely unacceptable.
- Current corporate user training is not effective.
- Companies are not practicing penetration studies against people; just technology. Stupid, stupid, stupid.
- People are sheep, and we give them incredible access to information and technology when they are not skilled enough to use it.
What to do?
I’ve done social (human) penetration testing in many forms. I have also gotten my clients to agree to fire at least 10% of the people who fail. Extreme? Yes. Effective? You bet.